Frequently Asked Questions (FAQ)

Find quick answers to your questions below…

Creating an Account

How do I open or create an account with THINK BIG Promotions?
We ask for a $500 deposit to setup an account with us. This covers the time it takes to do all the back-end office work needed to take on a new client.

It also let’s us know you’re serious about working with us. If you’re here, then you’re here for a reason, and obviously know what we do for our clients.

Furthermore, the deposit is refunded against your orders.


Placing Orders

How do I place orders with THINK BIG Promotions?
Placing orders with THINK BIG is easy once we’ve setup an account for you. For PROMOTIONAL MERCHANDISE or REWARDS & INCENTIVES merchandise, your THINK BIG promotional consultant will work with you to determine your needs and come back to you with recommendations for goods and services that will meet those needs.

Once you’ve selected merchandise and determined if, how and where the goods should be decorated, you give us the “go ahead” and we place your order into our system.

Once your order is placed, we issue our ORDER ACKNOWLEDGEMENT which will review the details of your order. You will need to sign this and return it to us before we place your order with our vendors.

Is there a Minimum Order Quantity on merchandise orders?
We typically do not take orders for less than $750, however, we have been known to go out of our way to assist our clients. Sometimes our vendors have minimum order requirements which need to be met. This is handled on a case-by-case basis.

How do I pay for my order?
If you have an existing account with us and have Credit Terms, we honor the terms agreed.


Delivery of Goods

How long does it take for my order to be delivered?
For blank or undecorated goods, orders are typically shipped in about a week, then it’s up to you to decide what freight method you’d like to use to ship your order.

For decorated goods, from approval of virtual proof, orders are typically delivered in two working weeks with standard service. Many orders can be rushed if required at an additional cost. Costs for rush service vary on a case-by-case basis.

We recommend virtual proofs on all your orders for decorated goods, though if time permits, production proofs are also available.

How do I find out the status of an order already placed?

Once your proof has been approved by you, the order will go into production. Assume we are on schedule for requested delivery date! We will contact you if something happens to throw the job off-schedule.

How do I change an order already placed?

Changing an order once it’s been placed
It’s very hard for us to change your order once it’s been placed, and proof(s) approved.

If we are able to stop an order once it’s been placed with a vendor, but before production begins, you will be charged a “Order Modification” fee of 10%. This will be added to your order upon Invoicing.

We cannot change an order once production has begun with our vendor as proof(s) have been approved by this stage.


Terms of Sales & Delivery

What are THINK BIG’s terms of sale and delivery?
(Clicking this will bring you to the “TERMS & CONDITIONS” section of our website, accessible from the bottom navigation menu.)”

If you have an account with us and do not yet have terms with us, we require credit card payments for your orders, 100% pre-payment in advance of your order. Freight charges on your orders are estimated if you are paying via credit card.

We accept American Express, Visa, Mastercard and Paypal.

We send out tracking information from UPS or FedEx when provided by our vendors.

Can I track my order?
Your THINK BIG consultant will provide you with tracking information for your order(s) when it becomes available.  Contract clients are able to use the Order Tracking Tool through the Client Dashboard.